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COVID-19 Updates

October 13

Dear Residents, Families and Staff:

The home continues to remain in outbreak at this time.  On October 10th, we were made aware by Public Health that one of our housekeeping staff, who works in Casa DeGasperis tested positive for COVID-19 on October 5th during one of our enhanced staff testing clinics.  At this time the staff presents asymptomatic and has been directed to self isolate. We are working closely with Public Health on this matter. All residents remain on droplet contact precaution. As of today, we do not have any reported residents who exhibit any symptoms, and no pending results. As of this evening, Public Health has directed us to have all residents in Casa DeGasperis, including those who have already tested positive for COVID-19 swabbed this evening. We will be advising the POA’s of the results once received.

Current # of COVID-19 positive residents for the entire facility: 0

Number of Resolved COVID-19 positive residents: 1

Current # of COVID-19 positive staff/student for the entire facility: 1

Number of Resolved COVID-19 positive staff/student: 2

Only approved Essential Visitors are permitted at this time. All staff and essential visitors are required to wear full PPE when providing care to residents on isolation. All other staff and essential visitors are required to wear a mask and face shield while in the home.

Reminders to all Essential Visitors, IPAC protocols are essential to prevent the spread of infection. When visiting your loved ones, please ensure you are adhering the homes policies:

  • Active screening upon entering and exiting the building
  • Visits are permitted in the resident room ONLY, unless otherwise instructed
  • Only (1) current designated essential visitors will be permitted to visit their loved one
  • Following physical distancing at all times
  • Ensure proper hand hygiene
  • Appropriate PPE is worn appropriately at all times
  • A COVID-19 negative test result is required every 14 days
  • Please note that the screener will not be permitted to make any exceptions to the visiting policies

Just a follow-up to the initial email sent on October 8th, about the upcoming Influenza program and consent forms. Please ensure you have read, signed and returned your forms stating that you have consented for your loved one (resident) to receive the flu shot. We have received our supply of vaccines and will be providing a ‘Flu Clinic’ for Residents on October 21st.

We continue to provide staff with education and information regarding best practices for Personal Protective Equipment (PPE) and taking the following precautions:

  • Increase cleaning of high-touch surfaces such handrails, furniture on all areas
  • Close monitoring of all residents for symptoms, including taking temperatures 3 times per day and completing an active screening twice a day (days and evenings)
  • We are actively screening all staff (twice a day) for symptoms (including taking temperatures) before they start their shifts and a second time before they leave
  • Within the home and where possible, co-horting of staff to specific residents’ areas
  • Staff are permitted to work in ONLY one health care setting
  • We provide enhanced staff COVID-19 testing every two weeks
  • Following social distancing for our residents and staff
  • Limiting items coming into the home and providing all laundry services to all residents
  • Promoting proper hand washing and IPAC protocols

Our recreation team continue to provide Residents with the opportunity to connect with family and friends. Please contact Jessica Fabbro vcvprogmanager@universalcareinc.ca to arrange balcony visits (2nd floor only) and window visits (1st floor only).    Note the changes to the video/facetime schedule:   Monday – Casa Melatti; Tuesday – Casa Guglietti; Wed – Casa DeGasperis; Thursday – Casa Ciccolini; Friday – Casa G&G; and Tuesday & Thursday – Casa Bratty.

As well, recreational programming has resumed in all Casa’s areas with small group programs, 1:1 programming while ensuring social distancing precautions at all times.

If you have any questions or concerns, please feel free to contact any of the following individuals:

Thank you for your patience during this difficult time. The safety and well-being of our residents, staff and their families have always been our top priority.

October 6

Dear Residents, Families and Staff:

The home continues to remain in outbreak.  On Sept 28th, we were made aware of one our Nursing students who tested positive in the community. In light of this, we have decided to suspended all students from our community colleges and universities from the home. Only approved Essential Visitors are permitted at this time. Residents continue to be placed on droplet contact precautions. All staff and Essential visitors are required to wear masks, face shields and gowns. Gowns are to be put on upon entering the unit and removed upon exiting the unit. Gloves are permitted when providing resident care.

In addition to the COVID- 19 testing, residents with symptoms who test negative, Public Health is requesting to test these residents with a Multi plex testing. Should a test result be positive for Covid-19, the POA of that resident will be notified. All families, residents and staff will be notified of the actual unit that the resident resides in.

Current # of COVID-19 positive residents for the entire facility: 0

Current # of COVID-19 positive staff/student for the entire facility: 1

Current # of residents experiencing symptoms: 8

Reminders to all Essential Visitors, IPAC protocols are essential to prevent the spread of infection. When visiting your loved ones, please ensure you are adhering the homes policies:

  • Active screening upon entering and exiting the building.
  • Visits are permitted in the resident room ONLY, unless otherwise instructed.
  • Only (1) current designated essential visitors will be permitted to visit their loved one.
  • Following physical distancing at all times
  • Ensure proper hand hygiene.
  • Appropriate PPE is worn appropriately at all times.
  • A COVID-19 negative test result is required every 14 days.

It is that time of the year again…flu season.   Here at VCV and UniversalCare, we strongly encourage all our residents, staff and visitors to receive the annual “Flu Vaccine”.  We will be administering the Influenza Vaccine starting next week. POA’s/ SDM will be required to complete a consent form that will be sent to you in the coming days with more information on the Flu Vaccine.

The recreation department is promoting purposeful, independent and Montessori based activities for the residents during isolation. We continue to ask for your support if you have any items you are willing to donate, please contact Jessica at vcvprogmanager@universalcareinc.ca. Some items include:

  • Portable/Bluetooth speakers for iPad.
  • Washable paint
  • Folding Supplies: Towels/baby clothes/socks
  • Plastic plates/cups for kitchen chores
  • Baby dolls**
  • Essential oils for aromatherapy
  • Magazines/books-big print/Italian/English**

I regret to you inform you that Sherry Braic is no longer with Villa Colombo Vaughan.  Liza Reantaso our dedicated Director of Care will assume the acting Administrator role effective immediately.

If you have any questions or concerns, please feel free to contact any of the following individuals:

Thank you for your patience during this difficult time. The safety and well-being of our residents, staff and their families have always been our top priority.

September 29

Dear Residents, Families and Staff:

The home continues to remain in outbreak. Only approved Essential Visitors are permitted at this time. All new Essential Visitors are to complete a Caregiver Request Form and be reviewed by the Director of Care & Public Health for approval. If you have not received approval from Public Health, you will not be permitted to visit during the outbreak. Residents continue to be placed on droplet contact precautions. All staff and Essential Visitors are required to wear masks, face shields and gowns. Gowns are to be put on upon entering the unit and removed upon exiting the unit. Gloves are permitted when providing resident care.

Current # of COVID-19 positive residents for the entire facility: 0

Current # of COVID-19 positive staff for the entire facility: 0

Current # of residents experiencing symptoms: 8

In addition to the COVID-19 testing, residents with symptoms who test negative, Public Health is requesting to test these residents with a Multi plex testing.

Should a test result be positive for COVID-19, the POA of that resident will be notified. All families, residents and staff will be notified of the actual unit that the resident resides in.

VCV and UniversalCare are continuing to meet and work with York Region Public Health daily to ensure we are doing all we can.

ESSENTIAL VISITING REMINDERS

Reminders to all Essential Visitors, IPAC protocols are essential to prevent the spread of infection. When visiting your loved ones, please ensure you are adhering to the homes policies:

  • Active screening upon entering and exiting the building.
  • Visits are permitted in the resident room ONLY, unless otherwise instructed.
  • Only (1) current designated essential visitor will be permitted to visit their loved one.
  • Following physical distancing at all times.
  • Ensure proper hand hygiene.
  • Appropriate PPE is worn at all times.
  • A COVID-19 negative test result is required every 14 days.

For more information contact  VCVAdmin@universalcareinc.ca

MOHLTC EDUCATION-Updated Infection Prevention and Control (IPAC)

In support of the long-term care sector, the MOH & Long-Term Care has been working with Public Health Ontario to update and package a number of educational resources. They address foundational elements of Infection Prevention and Control (IPAC) practices in homes. This was developed to support LTC homes in the preparedness for the second wave of COVID-19. They are available to staff, family members and caregivers.

Education Link:  https://www.publichealthontario.ca/en/education-and-events/online-learning/ipac-fundamentals

WORKPLACE VIOLENCE & HARRASSMENT

The home is committed to treating all of our employees, residents and families with respect and fairness. To that end we endeavor to keep our workplace free from all types of violence and harassment. We consider all acts of violence (including sexual and domestic violence), harassment, sexual harassment, bullying and psychological harassment, unacceptable. Any form of verbal communication of a threatening or intimidating nature, belittling or degrading nature, will not be tolerated.  Please be courteous and refrain from using foul language.

INDEPENDENT & PURPOSEFUL ACTIVITIES

The recreation department is promoting purposeful, independent and Montessori-based activities for the residents during isolation. If you have any items you are willing to donate, please contact Jessica at vcvprogmanager@universalcareinc.ca. Some items include:

  • Portable/Bluetooth speakers for iPad
  • Washable paint
  • Folding Supplies: Towels/baby clothes/socks
  • Plastic plates/cups for kitchen chores
  • Baby dolls**
  • Essential oils for aromatherapy
  • Magazines/books-big print/Italian/English**

Thank you for your patience during this difficult time. The safety and well-being of our residents, staff and their families have always been our top priority.

September 22

Dear Residents, Families and Staff:

On September 10th, York Region Public Health (PH) declared a facility wide COVID-19 Outbreak. All residents continue to be placed on droplet contact precaution. All staff are required to wear masks, face shields, gowns and gloves. Villa Colombo Vaughan Outbreak Status is as follows:

Current # of COVID-19 positive residents for the entire facility: 0

Current # of COVID-19 positive staff for the entire facility: 0

Current # of residents experiencing symptoms: 0

All residents in Casa Guglietti have been tested for COVID-19 came back NEGATIVE. Should a test result be positive for Covid-19, the POA of that resident will be notified. All families, residents and staff will be notified of the actual unit that the resident resides in.

On Monday, September 21st, one (1) resident on Ciccolini has been experiencing symptoms. As of today (Sept 22nd), two (2) more residents have since displayed symptoms and have been swabbed. VCV and UniversalCare are continuing to meet and working with York Region Public Health daily to ensure we are doing all we can.

ESSENTIAL VISITORS

No ‘General Visitors’ are permitted during outbreak. With approval from Public Health, Individuals who have been deemed ‘essential visitors/caregivers’ are permitted. We are recommending that it be limited to (1) designated person per resident, per day in their room. Anyone who is interested in becoming an ‘essential visitor’ are to complete a Caregiver Request form and submit for approval of Director of Care and Public Health. All Essential visitors will be provided with required PPE’s when they are visiting the home. All essential visitors are permitting to stay in the visiting resident room and maintain physical distancing throughout visits. All essential visitors are required to participate in an educational session to ensure infection control practices are adhered too as per the MOH & LTC Directive #3 effective September 9, 2020. Two Virtual TEAMS sessions are being held this week:

  • Wednesday, September 23rd @ 1:00pm
  • Thursday, September 24th @ 3:30pm

For more information contact Sherry VCVAdmin@universalcareinc.ca

INFECTION CONTROL & PPE

Reminders to all family, residents and staff, following IPAC protocols are essential to prevent the spread of infection. VCV continues to:

  • Increase cleaning of high-touch surfaces such handrails, furniture on all areas
  • Closely monitor of all residents for symptoms, including taking temperatures 3 times per day and completing an active screening twice a day (days and evenings)
  • Active screening for all staff and visitors (twice a day) for symptoms (including taking temperatures) before they start their shifts and a second time before they leave
  • Co-horting of all staff and Essential Visitors to specific residents’ areas is required
  • Staff are permitted to work in ONLY one health care setting
  • Only (1) current designated essential visitors will be permitted to visit their loved one. Education will be provided to those individuals.
  • Following physical distancing at all times ie. No group activities or gatherings.
  • Limiting items coming into the home including food;
  • Promoting proper hand washing/sanitizing protocols;
  • Hair salon & Foot Care services have been suspended
  • Physiotherapy services will continue with co-horting of staff, and following the recommendations of PH. OT.

COMPLAINT PROCESS
If you have any concerns, please contact the appropriate department listed below. For example: Care related issues to be reported the registered staff. If your concern is not resolved to your satisfaction, please contact the ADOC or DOC.

NURSING STATION

Casa Guglietti – Ext. 317
Casa Bratty – Ext. 318
Casa Melatti – Ext. 319
Casa Ciccolini – Ext. 320
Casa Guizzetti & Gollini – Ext. 321
Casa DeGasperis – Ext. 322

Sherry Braic – Administrator – Ext. 303
Liza Reantaso – Director of Care – Ext. 316
Sonia Henriques – Office Manager – Ext. 302
Heather Barrow – Admissions Coordinator – Ext. 313
Jessica Fabbro – Program Manager – Ext. 309
Gurpreet Pannu – Dietary Manager – Ext. 311
Luciana Benedetti – Housekeeping Manager – Ext. 312
Tibor Szakaczki – Maintenance Manager – Ext. 314

Thank you for your patience during this difficult time. The safety and well-being of our residents, staff and their families have always been our top priority. With your prayers and support we will get through this.

Respectfully,

Sherry Braic
Administrator
Villa Colombo Vaughan

September 15

Dear Residents, Families and Staff:

On September 10th, York Region Public Health (PH) declared a facility wide COVID-19 Outbreak. All residents continue to be placed on droplet contact precaution. All staff are required to wear masks, face shields, gowns and gloves. Individuals who have been deemed essential visitors/caregivers will be provided with PPE’s when they are visiting the home. A reminder in a previous update PH had advised that essential visitors may continue to visit, however we are recommending that it be limited to (1) designated person per resident, per day in their room. All essential visitors are required to participate in an educational session to ensure infection control practices are adhered too as per the MOH & LTC Directive #3 effective September 9, 2020.   

Total number of COVID-19 positive residents for the entire facility: 1

Total number of COVID-19 positive staff for the entire facility: 1

The Resident who tested COVID-19 positive, continues to be isolated, has been re-tested and results pending. All other residents in Casa Guglietti have been tested for COVID-19, results came back negative. If a test result is positive for Covid-19, the POA of that resident will be notified. All families, residents and staff will be notified of the actual unit that the resident resides in.

VCV and UniversalCare will continue to meet and work with York Region Public Health daily to ensure we are doing all we can.

A few weeks ago, we sent families a Survey, on ‘COVID-19 Satisfaction’ requesting your feedback. We have received the results and would like to share them with you.   The home will be connecting with any families who requested to be contacted with the results personally.  A total of 15 surveys were received back from families, based on the feedback received, an action plan was developed to address 2 specific areas of improvement:

QUESTION

One thing we could do better to reassure and support during this time

RESULTS & ACTION PLAN

  • Communication
    • Education will be provided to the leadership team and registered staff on the complaint process to include a timely follow up with families.
    • Education to all staff updating care plans to communicate changes.
    • Weekly updates/NEWSLETTERS to continue to be sent out to families.
  • More Staffing
    • We have currently hired 1 RPN; 2 PSW’s who are being orientated.
    • We are welcoming Humber RPN students who will be training and assistance on each floor 2x days a week.
  • Ensure staff are following IPAC Protocols
    • PPE & Hand Hygiene audits have been rolled out this week by the nursing team to include all staff and essential visitors.
    • Education to all staff and visitors is required on PPE & IPAC

QUESTION

Care Conference not Care Updates in last 3 Months

RESULTS & ACTION PLAN

  • 60% responded No
    • Care Conferences are currently being scheduled. Should you require information regarding your loved one’s care or condition, please contact the registered nurse on the designated casa.

We at VCV and UniversalCare would like to reassure families, Residents and staff that at this time we have adequate numbers of Personal Protective Equipment supplies available to our home. We continue to provide staff with education and information regarding best practices for Personal Protective Equipment (PPE). We have recently implemented daily audits of PPE use and Hand Hygiene to ensure staff are using them properly and taking the following precautions during outbreak:

  • Increase cleaning of high-touch surfaces such handrails, furniture on all areas
  • Close monitoring of all residents for symptoms, including taking temperatures 3 times per day and completing an active screening twice a day (days and evenings)
  • We are actively screening all staff (twice a day) for symptoms (including taking temperatures) before they start their shifts and a second time before they leave
  • Co-horting of all staff and Essential Visitors to specific residents’ areas is required
  • Staff are permitted to work in ONLY one health care setting
  • Only (1) current designated essential visitors will be permitted to visit their loved one. Education will be provided to those individuals
  • Following physical distancing at all times ie. No group activities or gatherings.
  • Limiting items coming into the home including food (see below for more information)
  • Promoting proper hand washing
  • Hair salon has services have been suspended
  • Foot care services have been suspended
  • Physiotherapy services will continue with co-horting of staff, and following the recommendations of PH. OT.

There have been a number of inquiries from families in regards to dropping off food items for their loved ones. During outbreak it is highly discouraged to deliver food items to your loved. However, we recognize the importance and there has been no new reported positive case in the home.

Therefore, the home will accept items under the following conditions:

  • All food must be in a sealed tight container or box that can be disinfected upon receiving at screening station.
  • We are not accepting any food items that require reheating.
  • We may accept items that require refrigeration. Items must be labelled with resident name, room number and date. All refrigerated items will be discarded after two days.

The safety and well-being of our residents, staff and their families have always been our top priority. With your prayers and support we will get through this.

Respectfully,

Sherry Braic
Administrator
Villa Colombo Vaughan

September 11

Dear Residents, Families and Staff:

Through these challenging times, we remain committed to improving our services, strengthening our community partnerships, and diversifying our professional talent across the province.

We have initiated a staff survey that was sent to all of our active staff. Through all of the challenges that we have all faced both at work and at home, what has been reassuring to us has been the staff’s unquestionable commitment and heroic acts. We are providing this opportunity to complete this survey and receive constructive feedback. The results will be collated and shared with everyone and will be used to enhance our care and services. The responses are 100% anonymous.

Today, Ontario is reporting 213 cases of COVID-19 with over 32,500 tests completed. There are 71 cases in Toronto, 38 in Peel and 37 in Ottawa and the balance throughout the province. 67% of today’s cases are in people under the age of 40. This is a reminder that we all need to continue with the social and health protocols directed and recommended by Public Health and Ministry of Long-term Care.

In the last 3 weeks, our leadership team at each of the homes, have worked with the corporate staff in completing a comprehensive Corporate IPAC assessment tool, detailing our future journey towards building a better and safer community. In addition, they have been working in updating our visitation policies and sharing them with you. We believe that we are prepared for the upcoming flu season and possible increase in COVID-19 cases in the province.

As the summer has ended, we would like to thank all of our summer students that worked in our homes. We are so inspired to witness first-hand how dedicated they were, in ensuring that our residents were active and engaged. Our students were pivotal in helping us facilitate our virtual/window/in person family/resident visits. We would like to thank the Federal government and all of our Members of Parliament for providing many of our homes with the Canada Summer Jobs Program Funding.

The Canada Summer Jobs is an initiative of the Youth Employment and Skills Strategy, which aims to provide flexible and holistic services to support all young Canadians develop the skills and gain paid work experience to successfully transition into the labour market.

Let me conclude by remembering and honouring the victims, families as well as thanking the first responders who did their part to limit the loss of life during 9/11. Thank you for your support and prayers.

September 11

Dear Residents, Families and Staff,

We are writing to inform you that as of yesterday the home has been declared by York Region Public Health (PH) to be in a facility wide COVID-19 Outbreak. All Residents will be placed on droplet contact precaution. All staff are required to wear masks, face shields, gowns and gloves. Individuals who have been deemed essential visitors/caregivers will be provided with PPE’s when they are visiting the home. As mentioned in a previous update PH has advised us that essential visitors may continue to visit, however we are recommending that it be limited to (1) designated person per resident, per day in their room. All essential visitors will be required to participate in an educational session to ensure infection control practices are adhered too as per the MOH & LTC Directive #3 effective September 9, 2020. We will be contacting those families to arrange.

The information below for Villa Colombo Vaughan is current as of September 11 12:00 p.m.

• Total number of COVID-19 positive residents for the entire facility: 0

• Total number of COVID-19 positive staff for the entire facility: 1

At this time all residents in Casa Guglietti have been tested for COVID-19, results are pending. If a test result is positive for Covid-19, the POA of that resident will be notified. All families, residents and staff will be notified of the actual unit that the resident resides in.

We do not have any concerns with our personal protective equipment Personal Protective Equipment (PPE) supplies.

We continue to provide staff with education and information regarding best practices for Personal Protective Equipment (PPE) and taking the following precautions:

• Increase cleaning of high-touch surfaces such handrails, furniture on all areas
• Close monitoring of all residents for symptoms, including taking temperatures 3 times per day and completing an active screening twice a day (days and evenings)
• We are actively screening all staff (twice a day) for symptoms (including taking temperatures) before they start their shifts and a second time before they leave
• Within the home and where possible, co-horting of staff to specific residents’ areas
• Staff are permitted to work in ONLY one health care setting
• Only (1) current designated essential visitors will be permitted to visit their loved one. Education will be provided to those individuals
• Following social distancing for our residents and staff that includes: no group activities
• Providing and requiring all staff and essential visitors to effectively
• Limiting items coming into the home and providing all laundry services to all residents.
• Promoting proper hand washing
• Hair salon has services have been suspended
• Foot care services have been suspended
• Physiotherapy services will continue with co-horting of staff, and following the recommendations of PH. OT.

We appreciate that receiving such a letter may be unsettling, but we feel that it is important that we as a home continue to be transparent and proactive. Again, we would like to reassure families that VCV and UniversalCare will be meeting and working with York Region Public Health daily to ensure we are doing all we can.

The safety and well-being of our residents, staff and their families have always been our top priority. With your prayers and support we will get through this.

September 9

As shared last evening, the home was advised by York Region Public Health that (1) staff at VCV has tested positive with COVID-19. Upon further review of contact tracing, York Region Public Health has expanded the Suspect Outbreak to include the second floor. This will mean that the Residents in the following areas, Casa Ciccolini, Casa DeGasperis, Casa Guizzetti-Golini and Casa Guglietti will be isolated to their rooms. All meals will be tray served in their rooms.

All residents in the suspect outbreak areas will be placed on droplet and contact precautions which indicates that the following Personal Protective Equipment (PPE) will be worn by all staff and essential visitors: surgical mask, shield, gowns and gloves.

At this time the home along with the support of UniversalCare have taken the step to ensure all the Residents and staff in Casa Guglietti have been tested for COVID-19, as of today.  We will communicate to each of the POA’s of the actual results as soon as we receive them. There are currently no COVID-19 cases among our residents.

We are continuing to cease any indoor and outdoor visits, short stay and temporary absences for the entire home, as per their recommendation. ONLY those deemed as essential visitors (1) per resident will be permitted during this time.

We will be sending out further correspondence updating families tomorrow with regards to what an ‘Essential Visitor’ is classified as per the updated Directive #3, released by the Ministry of Health and Long-Term Care on September 2, 2020.

We continue to provide staff with education and information regarding best practices for Personal Protective Equipment (PPE) and taking the following precautions:

  • Increase cleaning of high-touch surfaces such handrails, furniture on affected areas
  • Close monitoring of all residents for symptoms, including taking temperatures 3 times per day and completing an active screening twice a day (days and evenings)
  • We are actively screening all staff (twice a day) for symptoms (including taking temperatures) before they start their shifts and a second time before they leave
  • Within the home and where possible, co-horting of staff to specific residents’ areas
  • Only essential visitors have been permitted to visit their loved one
  • Following social distancing for our residents and staff that includes: no group activities
  • Providing and requiring all staff and essential visitors to effectively
  • Limiting items coming into the home and providing all laundry services to all residents.
  • Promoting proper hand washing

Again, we would like to reassure families that VCV and UniversalCare will be meeting and working with York Region Public Health daily to ensure we are doing all we can to keep our residents, staff and their families safe and healthy.

We appreciate that receiving such a letter may be unsettling, but we feel that it is important that we as a home continue to be transparent and proactive.

September 8

Dear Residents, Families and Staff,

Since the start of this Global Pandemic, we at UniversalCare and Villa Colombo Vaughan (VCV) have prided ourselves in being proactive with the protocols that we have put in place, providing exceptional care to our residents at all times, and being 100% transparent with all residents, families and staff. Know that we will always continue to follow these three principles.

We are writing to you this evening to advise you we are in Suspect Outbreak in Casa Guglietti. We have contacted the York Region Public Health and advised them that (1) staff at VCV has tested positive with COVID-19. The last shift this employee worked at the home was September 4, 2020.

York Region Public Health has assessed our situation and as of today, we are ceasing any indoor and outdoor visits, short stay and temporary absences for the entire home, as per their recommendation. ONLY those deemed as essential visitors (1) per resident will be permitted during this time.

All 27 Residents in Casa Guglietti will be isolated to their rooms and placed under droplet and contact precautions. All meals will be tray served in their rooms. Resident recreational programming and group activities will be cancelled for the entire home and staff will be cohorted.

As per our previous communication, we have been proactive and leaders in taking measures that exceed provincial standards. Due to such steps, we know that we have done everything possible to reduce the chance of transmission and keep our residents and staff safe and healthy. We continue to work very closely with York Region Public Health and are following their advice and implementing their recommendations.

Our staff continue to be tested for COVID-19. We will continue to facilitate for each of our staff to be tested twice a month. We are grateful that the staff are supportive and committed to being tested.

We will continue to test residents if they present symptomatic. Know that we will communicate to each of the POA’s of the actual results as soon as we receive them. There are currently no COVID-19 cases among our residents.

We continue to provide staff with education and information regarding best practices for Personal Protective Equipment (PPE). We continue to report and monitor our supplies and are confident that in the foreseeable future that we do not anticipate any shortfalls. We will continue to take the following precautions:

· Increase cleaning of high-touch surfaces such handrails, furniture etc.

· Close monitoring of all residents for symptoms, including taking temperatures 3 times per day and completing an active screening twice a day (days and evenings)

· We are actively screening all staff (twice a day) for symptoms (including taking temperatures) before they start their shifts and a second time before they leave

· We have mandated staff to choose one place of employment. Front-line staff at our home do not work at another healthcare location

· Within the home and where possible, co-horting of staff to specific residents’ areas

· Our staff have been reminded to monitor themselves for illness and to stay at home when they are sick.

· Only essential visitors have been permitted to visit their loved one

· Following social distancing for our residents and staff that includes: no group activities

· Providing and requiring all staff on all shifts (as well as essential visitors) to properly use surgical masks, gloves, face shields etc.

· Limiting items coming into the home and providing all laundry services to all residents.

· Promoting proper hand washing

We want to remind everyone that washing your hands often and covering coughs and sneezes with your arm (versus hands) is the best way to stop the spread of COVID-19.

VCV and UniversalCare will be meeting and working with York Region Public Health daily to ensure we are doing all we can to keep our residents, staff and their families safe and healthy.

We know that this is a difficult period for all of us, be rest assured that we continue to follow the three guiding principles in being proactive with the protocols, providing exceptional care to our residents at all times, and being 100% transparent with all residents, families and staff.

We are fortunate that we have amazing and compassionate staff who have and will continue to care for our residents. We are grateful for their ongoing commitment.

August 28

Dear Residents, Families and Staff:

Through these challenging times, we remain committed to improving our services, strengthening our community partnerships, and diversifying our professional talent across the province.

We have initiated a staff survey that will be sent to all of our active staff by Monday. Through all of the challenges that we have all faced both at work and at home, what has been reassuring to us has been the staff’s unquestionable commitment and heroic acts. We are providing this opportunity to complete this survey and receive constructive feedback. The results will be collated and shared with everyone and will be used to enhance our care and services. The responses are 100% anonymous.

Toronto’s Sunnybrook hospital and a few more senior residences in Ontario are facing current outbreaks of COVID-19. The hospital says it has identified a total of four cases (as of August 24, 2020), after recently detecting a positive case in one of its units. When that was confirmed, the hospital says it rapidly tested all patients in the unit and identified the three other infections. This is a reminder that we all need to continue with the social and health protocols directed and recommended by Public Health and Ministry of Long-term Care.

In the last 2 weeks, our leadership teams at each of the homes, have worked with corporate staff in completing a comprehensive Corporate IPAC assessment tool, detailing our future journey towards building a better and safer community. We believe that we are prepared for the upcoming flu season and possible increase in COVID-19 cases in the province.

As the summer is coming to an end, we would like to thank all of our summer students that worked in our homes. We are so inspired to witness first-hand how dedicated they were, in ensuring that our residents were active and engaged. Our students were pivotal in helping us facilitate our virtual/window/in person family/resident visits. We would like to thank the Federal government and all of our Members of Parliament for providing many of our homes with the Canada Summer Jobs Program Funding.

The Canada Summer Jobs is an initiative of the Youth Employment and Skills Strategy, which aims to provide flexible and holistic services to support all young Canadians develop the skills and gain paid work experience to successfully transition into the labour market.

Enjoy what’s left of the summer and thank you for your support and prayers.

August 21

I would first like to thank you for all you have been doing to stay safe and reducing the spread of COVID-19 in our community and homes. We are pleased to inform you that we have no positive COVID-19 cases in our homes.

We are grateful for all of the creative and heartfelt ways we have been supporting each other. Thank you to those who have shared your thoughts and suggestions, they have been very helpful. Kindly please fill out our latest survey and provide further feedback. As an organization we are doing well, but we strive to always do better. We will continue to work hard and smart to ensure that our residents and staff are safe.

A special thanks to all religious communities that have reached out offering their support, but most importantly their prayers. We have benefited from the light that you have shined on us during these dark times.

We continue to welcome any new staff in our homes. If you are aware of anyone looking for employment, please have them send their resume directly to a home’s Administrator/GM for their consideration. We are always looking for committed and compassionate individuals who are willing to be a part of our journey.

Please know that we are always here to help you as you have all helped us. We are working with our local hospitals, public health and healthcare teams for the “upcoming” flu season. We are better prepared, trained and equipped.

We are all in this together and together we will prosper.

August 14

We are pleased to announce the reinstatement of the hair salon services at Villa Colombo Vaughan effective August 17th. The home has taken the necessary steps to ensure proper PPE, cleaning, disinfecting, social distancing and sanitization measures/requirements are in place for these services to resume. We have worked closely with Public Health and UniversalCare’s clinical team and are excited to resume this important service to our residents.

The salon hours will be Monday – Friday 9 a.m. to 3:00 p.m. between August 17 to August 28, 2020. The hairdresser will work two consecutive weeks at a time and close for the following two weeks. In September she will be providing hair dressing services between September 14th to the 25, 2020.

Please schedule appointments by contacting our Reception desk email atVCVreception@universalcareinc.ca.

On Monday August 17th, Golden Care Mobile Dental Services will be in the home. If you are interested in arranging an appointment or require further information please contact them directly at 416 484-6228/Toll free: 1-877-221-4237.

The residents continue to have the pleasure of having Father Vito Marziliano provide the celebration of prayer in our chapel. This month we are happy to be able to offer residents the opportunity to attend the chapel celebration in person. The prayer continues to be televised throughout the home. Father Vito has truly been a blessing throughout these difficult times.

We are also excited to welcome back Sister Thelca as she will be resuming her visits in the coming week. Sister Thelca is a member of the Missionary Sisters of the Precious Blood. Her and her religious community have over 40 years of serving seniors and the sick.

We continue to provide indoor and outdoor visits, along with window visits and video calling. To date, our calls and request for visits have increased and the Programs Department Staff are working diligently to ensure calls are retuned in a timely manner.

We greatly appreciate your patience as we recognize connecting with your loved one is a priority. To schedule your visits email Jessica Fabbro, at vcvprogmanager@universalcareinc.ca.

As well, active screening continues for all indoor, non-essential visitors for symptoms, including taking temperatures and having them attest that they have been tested negative in the past 14 days. For all outdoor visits, active screening will continue as per Ministry of Health directives.

It is with mixed emotions we announce the retirement of Dr. Mary Nadalini. Dr. Nadalini has served Villa Colombo Vaughan as one of our attending physicians since our opening. We extend a heart filled thank you for her contributions and commitment to the Residents of Villa. Dr. Nadalini’s last day will be August 31st.

We are pleased to inform you that Dr. Brian Klar will be assuming care of Dr. Nadalini’s residents on September 1st. He is an exceptional physician, who is the Chief of Family Medicine at William Olser Hospital and has been at VCV since the beginning.

We would like to thank those who took the time to participate in the Ontario Health (Central) residents and family survey – ‘COVID –19 Experiences and Lessons Learned, for Long Term Care’ that was sent out on August 11th. We are looking forward to seeing the outcomes. The survey is available online until August 14th.

If you have any questions or concerns, please feel free to contact any of the following individuals:

Liza Reantaso – Acting Administrator – VCVDOC@universalcareinc.ca
Sherly Kangappaden – Acting Director of Care – VCVAssistDOC@universalcareinc.ca
Inderpreet Hundal –VCVADOC2@universalcareinc.ca
Amalia Aiello – Director of Programs and Social Services –aaiello@universalcareinc.ca
Jessica Fabbro – Programs Manager – vcvprogmanager@universalcareinc.ca
Joseph Abule – Physiotherapist – VCVPhysio@universalcareinc.ca
Gurpreet Pannu- Dietary Manager – vcvdietarymanager@universalcareinc.ca
Monica Petti- VCV Dietitian –VCVDietician@universalcareinc.ca

Thank you for doing your part in the community by practicing social distancing and wearing a mask when necessary.

July 31

This week, Premier Doug Ford announced the establishment of the Commission into COVID-19 and long-term care.

Three commissioners will investigate how COVID-19 spread within long-term care homes, how residents, staff, and families were impacted, and the adequacy of measures taken by the province and other parties to prevent, isolate and contain the virus. The Commission will also provide the government with guidance on how to better protect long-term care home residents and staff from any future outbreaks. The final report is expected by April 2021.

The Chair of the Commission is Frank Marrocco, an associate chief justice of Ontario’s Superior Court and once served as the provincial government’s lead counsel for the Walkerton tainted water inquiry. The other two commissioners are Dr. Jack Kitts, recently retired president and chief executive of The Ottawa Hospital, and Angela Coke, a former deputy minister who spent 27 years in Ontario’s civil service.

As an organization we are adjusting our protocols to return to a “normalized” operation. We thank our residents, families and staff for your understanding, cooperation and positive exchange of ideas. We are also focused on preparing for a potential second wave. Our action plan includes continuing to prioritize PPE and staff testing, enhancing our infection control protocols, enhancing our clinical practices, among other critical measures.

We continue to be grateful to all those who pray and support us during these challenging times.

July 27

We are pleased to inform you that we will be restarting indoor and outdoor visits for 5 Casas (excluding Casa DeGasperis) effective tomorrow, July 28, 2020.

For the past three days the home, in collaboration with York Region Public Health, investigated a suspected case of COVID-19. One of our newly admitted residents who was tested negative prior to admission was subsequently tested positive as routine practice post-isolation. We immediately informed York Region Public Health and retested the resident. The test result came back today, as negative. As per direction by York Region Public Health, Casa DeGasperis will remain on suspected outbreak status for the duration of 14 days. We strongly believe this is a reasonable and important step in maintaining safety of our residents, staff and visitors.

As per York Region Public Health direction we will be retesting all residents in Casa DeGasperis, excluding those who were previously cleared from COVID-19.

Our staff continue to be tested for COVID-19. To date, all staff results have been negative. We will continue to facilitate for each of our staff to be tested twice a month. We are grateful that the staff are supportive and committed to being tested.

The following precautions will continue:

• Increased cleaning of high-touch surfaces such as handrails and furniture

• Close monitoring of all residents for symptoms, including taking temperatures three times per day and completing an active screening twice a day (days and evenings)

• We are actively screening all staff/essential visitors (twice a day) for symptoms (including taking temperatures) before they start their shifts and a second time before they leave the premises

• We are actively screening all indoor non-essential visitors for symptoms (including taking temperatures) and having them attest that they have been tested negative in the past 14 days.We are actively screening all outdoor non-essential visitors for symptoms, including taking temperatures.

• We have mandated staff to choose one place of employment. Front-line staff at our home do not work at another location

• Within the home and where possible, we have cohorted staff to specific resident home areas and residents

• We are following social distancing for our residents, families and staff

• Providing and requiring all staff, where appropriate, on all shifts to use the appropriate PPE such as masks, gloves, face shields/safety goggles and gowns

• Proper donning and doffing of PPE

• Promoting proper hand washing

We are committed to exemplary infection control, providing exceptional care to our residents at all times, and being completely transparent with our residents, families and staff. We are following Public Health’s advice and implementing appropriate procedures.

For scheduling, please continue to contact Jessica Fabbro, vcvprogmanager@universalcareinc.ca

We would like to thank families for your patience and understanding while we experience these ups and downs in managing the COVID-19 pandemic. We are grateful to our staff for their commitment to their profession and to our residents.

July 25

We are writing to inform you that out of an abundance of caution, as of today, we are ceasing any indoor and outdoor visits to ONLY those residents in Casa De Gasperis. We are doing so, as we are assessing the status of ONE resident. We have contacted Public Health and are working with them very closely. The safety of our residents and staff is always our priority. Despite that we are not in an outbreak situation, as a precautionary measure, we are also isolating all the residents in Casa De Gasperis.

We are committed to exemplary infection control, providing exceptional care to our residents at all times, and being completely transparent with our residents, families and staff. We are following Public Health’s advice and implementing appropriate procedures.

As a home, we are pleased that our staff continue to be tested for COVID-19. To date all results have been negative. We will continue to facilitate for each of our staff to be tested twice a month. We are grateful that the staff are supportive and committed to being tested.

As we have always done, the following precautions are being followed:

  • Increased cleaning of high-touch surfaces such as handrails and furniture
  • Close monitoring of all residents for symptoms, including taking temperatures three times per day and completing an active screening twice a day (days and evenings)
  • We are actively screening all staff/essential visitors (twice a day) for symptoms (including taking temperatures) before they start their shifts and a second time before they leave the premises
  • We are actively screening all non-essential visitors for symptoms (including taking temperatures) and having them sign an attestation form that they have been tested negative in the past 14 days
  • We have mandated staff to choose one place of employment. Front-line staff at our home do not work at another location
  • Within the home and where possible, we have cohorted staff to specific resident home areas and residents
  • We are following social distancing for our residents, families and staff
  • Providing and requiring all staff, where appropriate, on all shifts to use the appropriate PPE such as masks, gloves, face shields/safety glasses and gowns
  • Proper donning and doffing of PPE
  • Promoting proper hand washing

Regarding visits, safety precautions and resident movement within the home, ALL other Casas will continue with our current rules and protocols.

We appreciate that receiving such a letter may be unsettling, but we feel that it is important that we as a home continue to be transparent and proactive.

We are fortunate to have such a supportive community both within and outside the home. We are grateful to our amazing and compassionate staff for their outstanding commitment to their profession and to our residents.

July 17

Over the past 4 months, you have all helped to reduce the spread of COVID-19 by staying home, practising social distancing and proper hand hygiene, cleaning with disinfectants, and wearing masks or face coverings. We must continue to do everything we can to protect our residents, staff and families in our homes and the community at large.

This week the government announced the expansion of visitation rules in both our long-term care and retirement homes. We are working very hard to update our policies and procedures, assess our capacity to facilitate such and ensure that we do not compromise anyone’s safety. Shortly, we will be sending each of you your home specific visitation information package.

Please keep in mind that visitors should consider their personal health and susceptibility to the virus in determining whether visiting our home is appropriate. Where it is not possible or advisable for an in-person visit to occur, we will continue to provide virtual or window visiting options.

As the pandemic situation evolves in Ontario, this direction regarding visit our homes will be adjusted as necessary, keeping the safety and emotional well-being of residents and staff at the forefront.

We believe that testing is key to defeating COVID-19, as the sooner we can identify cases, the better positioned we are to contain them and save lives. As an organization, we have taken proactive action to testing to understand the status of COVID-19, as well as implementing increased infection prevention and control measures. We were one of the first homes to do mass testing of our residents and staff.

The ministry has recently informed us that long-term care and retirement homes should continue to ensure that all staff receive at least two COVID-19 tests per month. To date our staff have been proactive in getting tested. We ask that all families should follow the staff’s example and get tested as well. As the economy re-opens this is of greater importance.

By continuing to work together, including getting tested, we will stop the spread of this virus, save lives, protect every human life, and help our homes return to a pre- COVID-19 environment. We must keep doing the things that are working and we thank all of you, as you have helped us along the way.

July 3

We trust that you all had an enjoyable Canada Day.

As we are all aware, the state of emergency has been extended to July 15, giving the provincial government additional time, flexibility and the necessary tools to safely and gradually allow more places to reopen, while continuing to support frontline providers.

All regions have moved into Phase 2 save and except the Municipality of Leamington and the Town of Kingsville, as they will remain in Phase 1 until public health trends indicate it is ready to move forward in this area.

In an effort to curb coronavirus, the Federal government has extended travel restrictions until July 31, 2020.

We would like to thank all families that have supported the initiative to be tested for COVID-19 prior to their visits. This requirement is a vital step in ensuring that we do not spread the virus in our homes, protecting our residents. It is also a positive sign to our frontline workers, showing them that we are all doing our part to protect each other.

Although to date it hasn’t been encouraged by the Ministry of Health, we as staff members will continue to be tested in the month July. This is just one of the many proactive steps that as a UniversalCare community have decided to take, adopting all reasonable measures to limit the risk of infection.

As staff, we will continue to wear appropriate face masks, safety glasses/face shields, limit sizes of gatherings within the home, practice physical distancing, mandate staff to choose one place of employment, increase cleaning of high-touch surfaces, and continue with active screening of all staff.

We thank all of our staff for their sacrifices and want to extend our gratitude to all of them for their continued leadership and commitment to our residents and home.

As of June 30, 2020, the Chief Coroner for Ontario and Bereavement Authority of Ontario have us to return to the previous local practice and process for LTC’s/RH’s and families selecting and contacting a funeral home. Unless there is an outbreak at our home, funeral homes will return to their regular processes for receiving deceased residents.

We remind all visitors that for all appointments, you are required to make an appointment so we may facilitate a successful visit or FaceTime session. We encourage you to do so well in advance as the requests have increased and our capacity to meet the demand is limited. On days where the heat and humidity is high, we will cancel such visits and make other arrangements. This is done with the intention to protect our seniors.

Wearing a mask, keeping 6 ft. apart and not being able to come into close contact are all mandatory, albeit difficult requirements with the visits. During your visits, please do not drink any beverages as such would require for you to remove your mask.

We thank you for all of your support, suggestions and understanding during this difficult period in our lives.

June 30

We continue with outdoor visits in accordance with the Ontario Government’s June 10th Directive #3 whereby, the LTC homes will move into Phase I – allowing outdoor visits only, weather and staff permitting. Program staff are working hard to ensure you can connect with your loved one via FaceTime, window visit or outdoor visit.

Please ensure you are on time for your scheduled visit as program staff have many visits to coordinate through the day. Kindly continue to book visits through Jessica Fabbro vcvprogmanager@universalcareinc.ca

To protect our residents and staff, we are still mandated by the Ministry of Health and Ministry of Long-Term Care to restrict all non-essential visitors.

We have welcomed 13 residents to Villa Colombo Vaughan to date. In coming weeks, we will continue to welcome new residents and families to VCV.

Villa Colombo Vaughan continues to be proactive to ensure resident safety by providing two Covid-19 clinics in the month of June for our staff. Our last clinic was held June 24, 2020. So far 55 staff came back negative. We will continue to swab staff into the month of July.

We are excited to officially announce and welcome Inderpreet Hundal our second Assistant Director of Care to our nursing leadership team. Inderpreet started Monday June 29, 2020. Inderpreet will be overseeing and supporting the first floor and Sherly Kangappaden will be overseeing and focusing on the second floor.

We will be reaching out to Golden Dental to see when we can have a clinic day for our residents. We will update you once we have more information. We are hoping in Phase 2 hairdressing will resume. Once we receive information on when it will be approved we will update you.

We have received many requests for families to bring in food items. We ask if you drop off food items to ensure it is packaged in a sealed container. We are permitting packaged items and request that you avoid fruits, vegetables and home cooked meals.

During these times one looks at staying safe and healthy. One of our community organizations, the Vaughan Community Health Centre, is now offering engaging and free virtual group programs on ‘Keeping you Healthy and Connected this Summer’.

If you have any questions or concerns, please feel free to contact any of the following individuals:

Christine Murad – Administrator CMurad@universalcareinc.ca
Liza Reantaso – Director of Care VCVDoc@universalcareinc.ca
Amalia Aiello – Director of Programs and Social Services – aaiello@universalcareinc.ca
Jessica Fabbro – Programs Manager – vcvprogmanager@universalcareinc.ca
Joseph Abule – Physiotherapist – VCVPhysio@universalcareinc.ca
Gurpreet Pannu- Dietary Manager- vcvdietarymanager@universalcareinc.ca
VCV Dietitian- VCVDietician@universalcareinc.ca

Thank you for doing your part in the community by practicing social distancing and wearing a mask when necessary. We are seeing positive results in the community and that will only help reduce the risk of infection in our home.

As we are committed to keeping everyone informed, this facility specific “Update Letter” will be issued once a week on every Tuesday as well as an UniversalCare update on every Friday.

June 19

Beginning on June 18, 2020, the UniversalCare community is excited and eager to begin the gradual, phased approach to re-opening our long term care and retirement homes by offering outdoor visitation for our residents and families. Our homes are mandated by the Ministry of Long Term Care and Public Health Ontario to ensure residents’ safety, emotional well-being, flexibility, physical space and equitable access during on site organized visits. Each home has sent communication to the POA with instructions with how to proceed with preparing for and scheduling an outdoor visit. It is essential that the POA schedule the outdoor visit with the designated representative in the the respective home after receiving a negative test result for COVID-19. We ask that families work in partnership with the home to ensure that all visit protocols are observed, infection control measures are followed, and physical distancing is maintained during visits.

While the province remains in a state of emergency until June 30th, the Premier has announced the continued gradual re-opening of businesses and other essential services with the expansion of Phase 2. In accordance with public health advice, this is a list of the latest public health unit regions allowed to move into Stage 2 on Friday, June 19, 2020: Durham Region Health Department, Haldimand-Norfolk Health Unit, Halton Region Health Department, Hamilton Public Health Services, Lambton Health Unit, Niagara Region Public Health Department, York Region Public Health Services. Peel Public Health, Toronto Public Health, and Windsor-Essex County Health Unit will remain in Phase 1.

It is important to note that despite the phased re-opening of the province, long term care and retirement homes continue follow strict infection control policies by wearing appropriate PPE, limiting sizes of gatherings within the home, practicing physical distancing, adhering to essential visitor guidelines, mandating staff to choose one place of employment, regular cleaning of high-touch surfaces, and continuing with active screening of all staff, residents and essential visitors.

We thank all of our staff, residents and families for participating in the UniversalCare survey via Survey Monkey. We are looking forward to reviewing your feedback and we will provide you with the outcomes.

Finally, this Sunday June 21st is Father’s Day. It has been a long journey for many families since the pandemic began and families could no longer be together. Although this Father’s Day will be spent apart, we are beginning to see the outcomes of our vigalence as we see the gradual return to visitation in our homes. We thank our residents, families and staff for not letting your guards down, for your patience, and for your ongoing support. We want to again reassure our families that your father’s will be honoured and acknowledge on this day with hopes that you can celebrate your fathers in the near future.

June 12

This week, the Ontario government announced that long-term care and retirement homes can begin planning a safe process for visits commencing on June 18th. We are excited to hear this news as we know the time spent apart has been extremely difficult for families. UniversalCare will work with each home to determine how to implement such visitation in keeping with strict provincial ministry guidelines, health requirements, building layouts, staff support and weather. Early next week, communication will be sent to families by each home which will outline their plan for initiating these outdoor visits.

While the province remains in a state of emergency until June 30th, the Premier has announced Phase 2 of the regional approach to reopening businesses and other essential services which will begin on Friday June 12, 2020. The GTA (Durham, Haldimand-Norfolk, Halton, Hamilton, Lambton, Niagara, Peel, Toronto, Windsor-Essex, and York) will remain in Phase 1 until public health trends indicate it is ready to move forward in this area.

For more information please go to: https://www.ontario.ca/page/reopening-ontario (Ontario Re-opening info)

The government has outlined Ontario’s gradual, staged approach to reopening the province, restarting the economy and easing the restrictions put in place to stop the spread of the COVID-19 outbreak. Despite entering Phase 2 in many communities, the infection control protocols in our homes have not changed and we will not let our guards down. From the very beginning of the COVID 19 pandemic, we have implemented enhanced infection control practices and procedures that were ahead of the curve. We know that these measure have kept our residents safe. We will continue to wear appropriate PPE, limit sizes of gatherings within the home, practice physical distancing, adhere to essential visitor guidelines, mandate staff to choose one place of employment, increase cleaning of high-touch surfaces, and continue with active screening of all staff/residents/essential visitors.

Our homes have begun distributing a questionnaire, via Survey Monkey, to our residents, families, and staff in an effort to elicit feedback. We want to know what we have done well and where we can continue to improve. We thank you in advance for taking the time to complete the survey and ask that you engage your other family members as well. With this valuable information from you, we will continue to be a safe and healthy community of care

Finally, June is Seniors’ month in Ontario. We would like to take the opportunity to acknowledge all of our residents who have worked hard to contribute to our society in so many different ways throughout their lives.

Many residents have served in wars overseas, immigrated to Canada with very little to build a life of their own, and have undoubtedly paved the way for the next generations to live safe and productive lives. It is our duty as a UniversalCare community to show our immense gratitude and deep respect to our elders by providing a life full of dignity and compassion in our homes. We thank you for trusting us to provide the care that you deserve.

June 6

We are pleased to inform you that we have been officially declared out of outbreak!

We are so grateful to our front line staff, management team and Lyana Nava from UniversalCare, who have worked around the clock, putting themselves in harm’s way and taking every reasonable effort to protect our residents, each other and their families. They are truly heroes!

Effective today, we will be able to re-admit residents that have been in hospital. These residents will be required to have a negative test 24 hours prior to re-admission.

We will only admit residents that are COVID-19 free.  All residents will be isolated for 14 days upon their return as per the directives.

YRPH staff have carefully assessed our situation and continue to work with our Medical Director, Administrator and members of our management team. We will continue to take the following precautions:

• Increase cleaning of high-touch surfaces such as handrails, furniture, etc.
• Close monitoring of all residents for symptoms, including taking temperatures 3 times per day and completing an active screening tool twice a day (days and evenings)
• We are actively screening all staff (twice a day) for symptoms (including taking temperatures) before they start their shifts and a second time before they leave
• We have mandated staff to choose one place of employment. Front line staff at our home do not work at another location
• Within the home and where possible, cohorting of staff to specific wings and residents
• Our staff have been reminded to monitor themselves for illness and to stay at home when they are sick
• Following social distancing for our residents and staff that includes: no group activities with more than 5 residents, isolating residents to their rooms, providing hallway dining to our residents
• Providing and requiring all staff on all shifts (as well as essential visitors) to properly use surgical masks, gloves, face shields/goggles, etc.
• Limiting items coming into the home and providing all laundry services to all residents
• Promoting proper hand washing, educating on proper donning and doffing of PPE

We recognize that our residents and families continue to be faced with extreme stress due to the effects of being separated from one another. We will continue to adhere to the Ministry of Health and Ministry of Long-Term Care directives and at this time will only permit essential visitors to enter the home.

We have arranged for Father Vito Marziliano to pray in the gardens for all the residents we lost, for their families who are mourning and for the staff so they continue to be guided by the Holy Spirit, to care for the sick and elderly with continued optimism, compassion and pride.

We are thankful and indebted to the staff and leadership at York Region Public Health, Mackenzie Health Richmond Hill Hospital, William Osler Hospital (Etobicoke), Home and Community (Central LHIN), for their support and guidance.

If you have a questions or concerns please feel free to contact any of the following individuals:
Christine Murad – Administrator CMurad@universalcareinc.ca
Liza Reantaso – Director of Care VCVDoc@universalcareinc.ca
Amalia Aiello – Director of Programs and Social Services – aaiello@universalcareinc.ca
Jessica Fabbro – Programs Manager – vcvprogmanager@universalcareinc.ca
Joseph Abule – Physiotherapist – VCVPhysio@universalcareinc.ca
Gurpreet Pannu- Dietary Manager- vcvdietarymanager@universalcareinc.ca
VCV Dietitian- VCVDietician@universalcareinc.ca

Thank you for doing your part in the community by practicing social distancing and wearing a mask when necessary. This Update Letter will be issued twice weekly on Tuesday and Friday.

Respectfully,
Joseph Gulizia, President/CEO, UniversalCare

Christine Murad, Administrator, Villa Colombo Vaughan

June 5

In keeping with our core values of compassion, leadership, trust, and unwavering service and quality, we are fully committed to protecting our staff and residents as the COVID 19 pandemic continues to evolve.

We have always been ahead of the curve when implementing enhanced processes and procedures that support and reinforce our provision of care. In keeping with this practice to promote resident wellness, this week we invited the Chiropodist to conduct an assessment on each resident and provide service and in addition, our nurses completed a Heat Assessment.

As we continue to welcome back staff that have fully recovered we can confirm that our staff continues to be committed to working in one location. We welcome and support enhanced testing as required by the Ministry and will monitor and test staff twice per month.

We recognize that our residents and families continue to be faced with extreme stress due to the effects of being separated from one another. We will continue to adhere to the Ministry of Health and Ministry of Long-term Care directives and at this time will only permit essential visitors to enter the home.

We would like to take this opportunity to acknowledge the strength and resiliency of our residents and families as they cope with being apart. We thank you for your kind words of support as well as your trust as we care for your loved ones. Know that our staff have been taking the extra steps to provide comfort and reassurance to our residents during this very difficult time.

We are also continuing to support the mental and emotional well-being of our residents and have started our garden program. We are grateful to the Bancheri Family for donating custom made raised garden boxes as well as North Hill Private School for providing the soil and plants. These boxes are located in our internal gardens for all residents to enjoy.

When possible, we are offering small dining experiences, outdoor time, and small group activities while maintaining appropriate physical distancing to encourage social interaction for our residents.

As per our previous update, we will continue with Skype/Facetime to facilitate contact with your loved one. Please reach out to Jessica Fabbro vcvprogmanager@universalcareinc.ca to make arrangements for a Facetime/Window Visit, as we will be doing them daily (weather and staff permitting). Please make an appointment as we are not able to accommodate unscheduled window visits.

We are pleased to inform you in the last 3 days an additional 10 residents and 6 staff have fully recovered from COVID-19.

We continue to work closely with The York Region Public Health (YRPH) and are grateful for their guidance and support. To date the results are as follows:

As of June 5, 2020
(Residents)

Casa Ciccolini – Casa G&G – Casa De Gasperis

Positive – 7
Negative – 131
Resident Recoveries – 18

We have no positive cases in Casa Melatti, Casa Bratty and Casa Guglietti

As of June 5, 2020
(Staff Results)

Positive – 5
Negative – 142
Staff Recoveries – 19

The total number of residents who have succumbed due to COVID-19 and other underlying causes remains at 20. Our heartfelt sympathies continue to go out to the family and friends who have lost a loved one. Please keep them in your thoughts and prayers during this time of loss.

To protect our residents, we are still mandated by the Ministry of Health and Ministry of Long-Term Care to restrict all non-essential visitors.

If you have a questions or concerns please feel free to contact any of the following individuals:
Christine Murad – Administrator CMurad@universalcareinc.ca
Liza Reantaso – Director of Care VCVDoc@universalcareinc.ca
Amalia Aiello – Director of Programs and Social Services – aaiello@universalcareinc.ca
Jessica Fabbro – Programs Manager – vcvprogmanager@universalcareinc.ca
Joseph Abule – Physiotherapist – VCVPhysio@universalcareinc.ca
Gurpreet Pannu- Dietary Manager- vcvdietarymanager@universalcareinc.ca
VCV Dietitian- VCVDietician@universalcareinc.ca

Thank you for doing your part in the community by practicing social distancing and wearing a mask when necessary. This Update Letter will be issued twice weekly on Tuesday and Friday.

Respectfully,
Joseph Gulizia, President/CEO, UniversalCare

Christine Murad, Administrator, Villa Colombo Vaughan

May 29, 2020

This week we have seen the province continue to take steps towards relaxing restrictions by opening up businesses and park amenities. We have also observed how some groups in the public have reacted in ways that do not comply with public health guidelines pertaining to physical distancing, mask wearing, and hand hygiene.

COVID-19 spreads mainly through close contact from person to person and is spread through respiratory droplets from an infected person who coughs, sneezes or talks in close proximity to someone else. It is very important for all of us to remember proper protocols while in the community as well as when we are at VCV during our Window Visits, in order to protect the most vulnerable.

We know that while we watch the community begin to open up that this only heightens the emotional strain for our residents and families as it has been many weeks since you have had in person contact with one another. We know that the gradual opening of the province puts pressure on long term care and retirement homes to follow suit, however the risk to our residents remains high.

To protect our residents, we are still mandated by the Ministry of Health and Ministry of Long-Term Care to restrict all non-essential visitors. In an effort to begin on a healing journey, our homes will continue to offer window vists and video calls at this time.

As of May 29, 2020
(Residents)

Casa Ciccolini – Casa G&G – Casa De Gasperis

Positive – 19
Negative – 119

We have no positive cases in Casa Melatti, Casa Bratty and Casa Guglietti

As of May 29, 2020
(Staff Results)

Positive – 13
Negative – 123

Outstanding staff results: 9

The total number of residents who have succumbed due to COVID-19 and other underlying causes remains at 20. Our heartfelt sympathies continue to go out to the family and friends who have lost a loved one. Please keep them in your thoughts and prayers during this time of loss.

When safe and possible, our homes are implementing creative ways to combat the effects of social isolation for our residents by facilitating small group activities and exercise. In some Casas at VCV, we are offering an enhanced dining experience in small groups. And finally, now that the weather is nice, when permitted, we are taking our seniors outdoor on patios/balconies. All of these initiatives are taking place while practicing strict physical distancing and hand hygiene.

If you have a questions or concerns please feel free to contact any of the following individuals:
Christine Murad – Administrator CMurad@universalcareinc.ca
Liza Reantaso – Director of Care VCVDoc@universalcareinc.ca
Amalia Aiello – Director of Programs and Social Services – aaiello@universalcareinc.ca
Jessica Fabbro – Programs Manager – vcvprogmanager@universalcareinc.ca
Joseph Abule – Physiotherapist – VCVPhysio@universalcareinc.ca
Gurpreet Pannu- Dietary Manager- vcvdietarymanager@universalcareinc.ca
VCV Dietitian- VCVDietician@universalcareinc.ca

For those families who wish to provide their loved ones with small items for their enjoyment we ask that you please contact Christine Murad CMurad@universalcareinc.ca in advance in order she can coordinate the receiving of such items. Regardless of the item, it must be in a sealed clear plastic bag so we can assess it and safely transport it to the resident. The exterior package will be disinfected prior to entering the Casa and the clear package will be removed prior to entering the resident’s room.

As per our previous email, we will continue with Skype/Facetime to facilitate contact with your loved one. Please reach out to Jessica Fabbro vcvprogmanager@universalcareinc.ca to make arrangements for a Facetime or Window Visit, as we will be doing them daily (weather and staff permitting).

Please understand that the staff is unable to fulfill multiple requests per week per family, as the staff are also conducting resident activities and supporting the nursing staff. Please make an appointment as we are not able to accommodate unscheduled window visits.

Thank you for doing your part in the community by practicing social distancing and wearing a mask when necessary. This Update Letter will be issued twice weekly on Tuesday and Friday.

Respectfully,
Joseph Gulizia, President/CEO, UniversalCare

Christine Murad, Administrator, Villa Colombo Vaughan

May 22, 2020

This week has been a positive week and we have seen improvements in our home.

We are elated to inform you that we now have two (2) residents and eight (8) staff that are fully recovered from COVID-19 at Villa Colombo Vaughan. These residents and staff have received two consecutive negative test results and are symptom free. This is a positive sign and we are appreciative to all of the staff for their relentless commitment to all our resident’s well-being.

We are grateful to Father Vito Marzilliano for being a true sheppard and supporting our home. This week Father Vito came to the home and prayed the rosary and the 5 Mysteries in each of the external courtyards and parking lot. Residents participated through their windows and had an opportunity to venerate La Madonna Della Medaglia Miracolosa that was presented to us by Father Vito. La Madonna will be on our altar for the entire month of May and will be crowned at the end of the month to honour her. We were all moved by this experience.

Father Vito also provided the home with a statue of the St. Michael the Archangel, and has also been placed on the altar.This is so appropriate as you may know, he is a healing angel and protector and leader of the army of God against the forces of evil.

As of May 22, 2020
(Residents)

Casa Ciccolini – Casa G&G – Casa De Gasperis

Positive – 23
Negative – 116

We have no positive cases in Casa Melatti, Casa Bratty and Casa Guglietti

As of May 22, 2020
(Staff Results)

Positive – 15
Negative – 81

Outstanding staff results: 32

There are no changes in the overall number of residents who have succumbed (19) due to COVID-19 and other underlying causes. Our heartfelt sympathies continue to go out to the family and friends who have lost a loved one. Please keep them in your thoughts and prayers during this time of loss.

We ask that when you leave your home to please do not forget to:
– Avoid close contact with others outside of your household.
– Wear a face covering (non-medical mask such as a cloth mask or bandana) while in public
– Wash your hands frequently;
– Maintain a 2-metre physical distance from others; and
– Avoid touching your face, mouth, nose or eyes with unwashed hands.

If you have a questions or concerns please feel free to contact any of the following individuals:
Christine Murad – Administrator CMurad@universalcareinc.ca
Liza Reantaso – Director of Care VCVDoc@universalcareinc.ca
Amalia Aiello – Director of Programs and Social Services – aaiello@universalcareinc.ca
Jessica Fabbro – Programs Manager – vcvprogmanager@universalcareinc.ca
Joseph Abule – Physiotherapist – VCVPhysio@universalcareinc.ca
Gurpreet Pannu- Dietary Manager- vcvdietarymanager@universalcareinc.ca
Peiman Pournaghhband- Dietitian- VCVDietician@universalcareinc.ca

For those families who wish to provide their loved ones with small items for their enjoyment we ask that you please contact Christine Murad CMurad@universalcareinc.ca in advance in order she can coordinate the receiving of such items.

Regardless of the item, it must be in a sealed clear plastic bag so we can assess it and safely transport it to the resident. The exterior package will be disinfected prior to entering the CASA and the clear package will be removed prior to entering the resident’s room.

As per our previous email, we will continue with Skype/Facetime to facilitate contact with your loved one. Please reach out to Jessica Fabbro vcvprogmanager@universalcareinc.ca to make arrangements for Facetime or Window Visits, as we will be doing them daily (weather and staff permitting). Please note that some families have been contacting staff on their personal cell phone and request that they be immediately connected to their loved ones through Facetime/Calls. Please understand that the staff is unable to fufil such requests as they may be attending to the needs of the residents. Please make an appointment to avoid being disappointed.

To ensure that all families have equal access to their loved one, we respectfully ask that you do not visit the home unless you have made an appointment. We also remind you not to climb over the fence and to be aware of the uneven pavers in certain areas.

Thank you for doing your part in the community and sincerely hope that you all will have a restful weekend. This Update Letter will be issued twice weekly on Tuesday and Friday.

Respectfully,
Joseph Gulizia, President/CEO, UniversalCare

Christine Murad, Administrator, Villa Colombo Vaughan

May 19, 2020

There has been much discussion and research regarding the use of facial masks and how to properly use them. We felt that it would be beneficial to share the following information that was provided by York Region Public Health.

According to York Region Public Health, the best way to stop the spread of COVID-19 is by staying home and avoiding close contact with others outside of your household.

You should wear a face covering (non-medical mask such as a cloth mask or bandana) to reduce the spread of your own respiratory droplets to others in areas where physical distancing may be challenging such as but not limited to: public transit, grocery stores/pharmacies and when you are receiving essential services.

Medical masks (surgical and respirators i.e. N95 masks) should be reserved for use by health care workers and first responders.

Please see the following video on how to properly put on, take off and dispose of face coverings and gloves during COVID-19:

However, masks alone will not prevent the spread of COVID-19. You must continue to:
• Wash your hands frequently;
• Maintain a 2-metre physical distance from others; and
• Avoid touching your face, mouth, nose or eyes with unwashed hands.

Face coverings should not be placed on or used by:
Children under the age of two, anyone who has trouble breathing, anyone who is unconscious, incapacitated or otherwise unable to remove the mask without assistance.

If you choose to use a face covering, you should:
• Wash your hands immediately before putting it on and immediately after taking it off;
• Make sure the face covering fits well around your nose and mouth;
• Avoid moving the mask around or adjusting it too often;
• Avoid touching the covering while using it;
• Not share it with others; and
• Change them when they get damp, soiled or crumpled.

When removing a face covering, you should:
• Throw it out into a lined garbage bin;
• Wash your hands; and
• You should NOT leave any discarded face coverings in shopping carts or on the ground/parking lot.

If the face covering can be cleaned, you should:
• Put it directly into the washing machine or a bag that can be emptied into the washing machine;
• Wash with other items using a hot cycle with laundry detergent (no special soaps are needed) and dry thoroughly; and
• Wash your hands after putting the face covering into the laundry

As of May 19, 2020
(Residents)

Casa Ciccolini – Casa G&G – Casa De Gasperis

Positive – 25
Negative – 114

We have no positive cases in Casa Melatti, Casa Bratty and Casa Guglietti

As of May 19, 2020
(Staff Results)

Positive – 15
Negative – 72

Outstanding staff results: 39.

Despite the spread stabilizing in the home and being successfully contained to one floor, we have had one additional resident who succumbed due to COVID-19 and other underlying causes, for a total of 19 residents. Our heartfelt sympathies go out to the family and friends who have lost a loved one. Please keep them in your thoughts and prayers during this time of loss.

Like the rest of society, we too are starting to re-introduce a new normal to our daily activities.
As we strongly believe that promoting physical activity and social interaction, is essential for the residents mental wellness we are introducing a new initiative. For those residents that are able, and have tested negative, they will be transferred to the dining area of the NON COVID Casas to enjoy their meals and the company of other residents. This will be limited to four residents at one time, and all residents will participate on a rotating basis. Social distancing protocols will also apply. We will evaluate the success of this initiative and adjust as necessary.

We have also returned to 8-hour shift rotation, which will reduce employee fatigue and enhance resident care. We thank all of our amazing staff for their flexibility and for their unwavering commitment to our residents. They are truly heroes.

For those families who wish to provide their loved ones with small items for their loved one to enjoy we ask that you please contact Christine Murad CMurad@universalcareinc.ca in advance in so she can coordinate the receiving of such.

Regardless of the item, it needs to be sealed with a clear plastic bag so we can assess it and safely transport it to the resident. The exterior package will be disinfected prior to entering the CASA and the clear package will be removed prior to entering the resident’s room. Suggested items are books, videos, and magazines. Large packages will not be accepted or will be discarded, so kindly do not attempt to bring large quantities or bulky items to the home.

We will continue with skype/facetime to facilitate contact with your loved one. Please reach out to Jessica Fabbro vcvprogmanager@universalcareinc.ca to make arrangements for Facetime or Window Visits, as we will be doing them daily (weather and staff permitting).

To ensure that all families have equal access to their loved one, we respectfully ask that you do not visit the home unless you have made an appointment. We also remind you not to climb over the fence and to be aware of the uneven pavers in certain areas.

Thank you for doing your part in the community and sincerely hope that you all had a restful weekend. This Update Letter will be issued twice weekly on Tuesday and Friday.

Respectfully,
Joseph Gulizia, President/CEO, UniversalCare

Christine Murad, Administrator, Villa Colombo Vaughan

May 15, 2020

As per our previous email, we will continue with skype/facetime in order to for you to be in contact with your loved one. Please reach out to Jessica Fabbro vcvprogmanager@universalcareinc.ca to make arrangements for Facetime or Window Visits, as we will be doing them daily (weather and staff permitting). To ensure that all families have equal access to their loved one, we respectfully ask that you do not visit the home unless you have made an appointment.

Please be aware that in some areas the pathways are uneven and may pose a tripping hazard. Signs have been posted and arrangements have been made to repair these areas, but for your personal safety we urge you to avoid these areas.

We would like to thank the staff at EMS as well as Elsa Marroquin, Registered Practical Nurse from VCV, who collectively tested 92 staff members this week. We are grateful for their efforts and the extra time that they invested, ensuring that all of our staff were tested. We expect to have the results by next week and we will be updating everyone through this letter.

On Thursday May 14, 2020 Public Health conducted an inspection of our kitchen operations and infection control protocols. We are pleased to inform you that Villa Colombo Vaughan was in compliance in all areas. Thank you to the staff for their ongoing commitment to resident safety. Supporting aggressive screening and monitoring/surveillance is key to this pandemic.

As of May 15, 2020
(Residents)

Casa Ciccolini – Casa G&G – Casa De Gasperis

Positive – 26
Negative – 114

We have no positive cases in Casa Melatti, Casa Bratty and Casa Guglietti

As of May 15, 2020
(Staff Results)

Positive – 18
Negative – 22

92 additional staff have been tested this week.

There are no changes in the number of positive resident cases of COVID-19 or on the overall number of residents who have succumbed (18) due to COVID-19 and other underlying causes. Our heartfelt sympathies go out to the family and friends who have lost a loved one. Please keep them in your thoughts and prayers during this time of loss.

For those families who wish to provide their loved ones with small items for their loved one to enjoy we ask that you please contact Christine Murad CMurad@universalcareinc.ca in advance in so she can coordinate the receiving of such.

Regardless of the item, it needs to be sealed with a clear plastic bag so we can assess it and safetly transport it to the resident. The exterior package will be disinfected prior to entering the CASA and the clear package will be removed prior to entering the residents room. Suggested items are books, videos, magazines. Large packages will not be accepted or will be discarded, so kindly do not attempt to bring large quantities or bulky items to the home.

We know that this is a difficult period with so much uncertainty, but rest assured that we will continue to follow the three guiding principles: be proactive with protocols, provide exceptional care to our residents at all times, and to be 100% transparent with all residents, families and staff. This Update Letter will be issued twice weekly on Tuesday and Friday.

Respectfully,
Joseph Gulizia, President/CEO, UniversalCare

Christine Murad, Administrator, Villa Colombo Vaughan

May 12, 2020

Thank you to all of our families that participated in our Window Visits on Mother’s Day. We appreciate that you all respected resident privacy, followed social distancing rules and respected the allocated time. We understand that it was difficult for the second floor residents to participate in this initiative due to distance, as well as the tint in the glass. We will continue with skype/facetime in order to for you to be in contact with your loved one.

Please reach out to Jessica Fabbro vcvprogmanager@universalcareinc.ca to make arrangements for Facetime or Window Visits, as we will be doing them daily (weather and staff permitting). To ensure that all families have equal access to their loved one, we respectfully ask that you do not visit the home unless you have made an appointment.

Please be aware that in some areas the pathways are uneven and may pose a tripping hazard. Signs have been posted and arrangements have been made to repair these areas, but for your personal safety we urge you to avoid these areas.

This week marks the beginning of Nurses Week. This year more than ever we recognize the valiant effort and unwavering commitment of our nursing staff. Their love, compassion and unselfish acts will never be forgotten. With them we are #vcvstrong.

With the provincial government starting to ease our community and businesses back to a new normal, we ask that you do not let your guard down. All Ontarians must to continue to do their part. We are optimistic and look forward to seeing the provincial numbers decrease.

We too are looking forward to achieving a new normal for the residents. We are currently in the process of creating programs/activities, to increase physical activity, generate mental stimulation, provide social interaction and address mental well-being, all while following the requirements of Provincial Government, Public Health and Ministry protocols. We look forward to sharing the details of these initiatives in the near future.

We would like to thank Cliff Sterling @projectclif and local donors Milena Calabro, Sabrina Palmieri, Rina Pillitteri and Stephanie Pillitteri for coming together to donate tulip and daffodil planters to all of our residents. It was so uplifting for residents and staff alike. Thank you to Minister Stephen Lecce and Minister Deb Shultes attending and expressing their confidence in our frontline workers and gratitude to these donors. We will continue to highlight and thank all of the generous signs of support from our community.

We ask that if you wish to support the home with food, please contact Christine Murad CMurad@universalcareinc.ca in advance in so she can coordinate the supply of food to ensure that food is not wasted. While we appreciate your kind gesture, VCV can only accept food donations provided by an approved vendor that is publically inspected. For safety reasons we cannot accept food donations that have not been pre-approved.

As of May 12, 2020
(Residents)

Casa Ciccolini – Casa G&G – Casa De Gasperis

Positive – 26
Negative – 115

We have no positive cases in Casa Melatti, Casa Bratty and Casa Guglietti

As of May 12, 2020
(Staff Results)

Positive – 21
Negative – 29

Unfortunately, 18 residents have succumbed due to COVID-19 and other underlying causes. Our heartfelt sympathies go out to the family and friends who have lost a loved one. Please keep them in your thoughts and prayers during this time of loss.

The strength and tenacity of our Villa Colombo Vaughan community has never been more evident than during these past months. From the unbelievable outpouring of community support, staff dedication and family involvement, it is apparent that we’re all united and committed to get through this together.

We know that this is a difficult period with so much uncertainty, but rest assured that we will continue to follow the three guiding principles: be proactive with protocols, provide exceptional care to our residents at all times, and to be 100% transparent with all residents, families and staff. This Update Letter will be issued twice weekly on Tuesday and Friday.

Respectfully,
Joseph Gulizia, President/CEO, UniversalCare

Christine Murad, Administrator, Villa Colombo Vaughan

May 8, 2020

We are pleased to inform you that EMS has agreed to swab the balance of our staff. This is expected to occur next week. We are also happy to inform you that 15 of our staff have returned back to the home as they have fully recovered!

As a reminder we will only retest residents that are experiencing new symptoms or if they come in contact with a resident/staff that has tested positive for COVID-19. We will continue to monitor both the residents as well as the staff that care for the residents. Upon receiving the results, the POA’s will be contacted by telephone and everyone else will receive written confirmation of the test results.

Staff that have been seconded from the LHIN or Mackenzie Hospital have extended their stay. We are grateful for their support and commitment to our residents and our community. They are enjoying their experience in working in our beautiful home.

We have commenced with Window Visits and request that families reach out to Jessica Fabbro vcvprogmanager@universalcareinc.ca to make arrangements. We ask that you do not enter the premises without an appointment and do not peek into other resident rooms. It is imperative that during these visits you respect resident privacy and maintain social distancing.

We understand the anxiety that you are experiencing by not being able to see your loved one as often as you like. We ask that you keep your personal safey in mind and DO NOT climb over the fence and risk personal injury and to be aware that in some areas the pathways are uneven and may pose a tripping hazard. To ensure that all families have equal access to their loved one we respectfully ask that you do not visit the home unless you have made an appointment.

We would like to thank both the families and staff for their many donations and signs of support. We have been overwelmed with donations of food, coffee and cookie/sweets. This generosity and spirit of giving has lifted the spirits of all staff as well as adding a few pounds to our waist.

We are inspired by Giulian DiBattista a Grade 6 student that celebrated his birthday this past weekend and instead of receiving gifts he partnered up with @pastaitforward and provided food to each of our staff. This is such one of many examples how children and the community are recognizing our profession and the work of our dedicated staff.

We ask that if you wish to support the home with food, please contact Christine Murad CMurad@universalcareinc.ca in advance in so she can coordinate the supply of food to ensure that food is not wasted. While we appreciate your kind gesture, VCV can only accept food donations provided by an approved vendor that is publically inspected. For safety reasons we cannot accept food donations that have not been pre-approved.

We continue to engage Public Health and have benefited from their visits. They have conducted inspections and education for the staff and confirm that we are exceeding IPAC procedures. Villa Colombo Vaughan has been enforcing very stringent protocols to reduce the potential of transmission and keep our residents and staff safe and healthy.

In our ongoing disinfecting/cleaning for the COVID-19 outbreak, we are now using the Clorox Total 360 system with Clorox disinfectant which is an approved product for Covid19 disinfection by Health Canada. This innovative electrostatic applicator helps us clean and disinfectant frequently touched areas very quickly and efficiently.This is keeping our environment safer as it allows us for greater superior coverage for better virus eradication.

As of May 7, 2020
(Residents)

Casa Ciccolini – Casa G&G – Casa De Gasperis

Positive – 26
Negative – 115

We have no positive cases in Casa Melatti, Casa Bratty and Casa Guglietti

Results pending 1

As of May 7, 2020
(Staff Results)

Positive – 21
Negative – 27

We are pleased to advise that since our last update there have been no additional deaths due to COVID-19 and other underlying causes, however we would respectfully request that you continue to offer prayers for the 17 residents that have passed away.

The COVID-19 crisis has accelerated the acceptance of virtual health care in so many ways, and the increase in the past two months is unprecedented. Virtual care will not replace the relationship between a patient and their family doctor, but it will provide instant access that otherwise would not be possible during the Covid pandemic. The Villa Colombo Vaughan Medical team are Heroes in their own right and have been supporting the home and the staff on a daily basis.

We know that this is a difficult period with so much uncertainty, but rest assured that we will continue to follow the three guiding principles: be proactive with protocols, provide exceptional care to our residents at all times, and to be 100% transparent with all residents, families and staff. This Update Letter will be issued twice weekly on Tuesday and Friday.

Respectfully,
Joseph Gulizia, President/CEO, UniversalCare

Christine Murad, Administrator, Villa Colombo Vaughan

May 5, 2020

Realizing that we have committed to being 100% transparent, including regular communication with our residents, families and staff we are providing the following update.

First and foremost, we want to assure you that our sole focus at Villa Colombo Vaughan is to protect your loved ones, and provide a safe working environment for the staff during the COVID-19 pandemic. We continue to provide exemplary infection control as well as exceptional care to our residents at all times.

We have proactively tested all of our residents and will retest residents/staff that are experiencing new symptoms or if they come in contact with a resident/staff that has tested positive for COVID-19. Upon receiving the results, the POA’s will be contacted by telephone and everyone else will receive written confirmation of the test results. We are working with York Region Public Health to increase the testing of our staff and expect that to be completed in the coming days.

When possible, we are isolating residents within the Casa and in some instances, residents will be relocated to another Casa to prevent any potential spread to other residents and staff. We will continue to monitor both the residents as well as the staff that care for the residents.

We have been able to secure temporary staff through Mackenzie Health Hospital, the Central LHIN and have also redeployed staff from UniversalCare homes and corporate office. We continue to actively recruit new permanent full time staff and are pleased to see many new candidates apply to our home.

We have secured the assistance of Dr. Vincent Maida, staff from William Olser Hospital as well as a Nurse Practitioner from Mackenzie Health to provide additional support, direction and assessments of our residents. This has been a tremendous benefit to our home.

Villa Colombo Vaughan has been enforcing very stringent protocols to reduce the potential of transmission and keep our residents and staff safe and healthy. We continue to work closely with the York Region Public Health and are following their recommendations, as well as the provincial directives of the Ontario’s Chief Medical Officer of Health, Ministry of Health and Ministry of Long-Term Care.

As of May 5, 2020
(Residents)

Casa Ciccolini – Casa G&G – Casa De Gasperis

Positive – 25
Negative – 114

We have no positive cases in Casa Melatti, Casa Bratty and Casa Guglietti

Results pending 3

As of May 5, 2020
(Staff Results)

Positive – 21
Negative – 27

Unfortunately, 17 residents have succumbed due to COVID-19 and other underlying causes. Our heartfelt sympathies go out to the family and friends who have lost a loved one. Please keep them in your thoughts and prayers during this time of loss.

Thank you to Father Vito Marzelliano for visiting the outside grounds of Villa Colombo Vaughan to bestow his blessings to all of the residents and staff. We are also thankful for the daily prayers from the Missionary Sisters of the Precious Blood, families, staff and friends.

We know that this is a difficult period with so much uncertainty. Be rest assured that we will continue to follow the three guiding principles: be proactive with protocols, provide exceptional care to our residents at all times, and to be 100% transparent with all residents, families and staff.

In addition to increasing our communication with the POA’s through our management team we have also been able to be more consistent with Face Time/ Skype and would like to continue with all forms of communication. As the needs, safety and care of our residents is our first priority, this Update Letter will be issued twice weekly on Tuesday and Friday.

Respectfully,
Joseph Gulizia, President/CEO, UniversalCare

Christine Murad, Administrator, Villa Colombo Vaughan

April 17, 2020

The safety of our staff and residents is always UniversalCare’s priority. This is a very difficult period for our residents and families and staff, and our focus is on containing the spread of COVID-19. We are committed to exemplary infection control, providing exceptional care to our residents at all times, and being completely transparent with our residents, families and staff.

At this time, we are able to confirm (as of April 16, 2020) that 16 residents and six staff members at Villa Colombo Vaughan have tested positive for COVID-19. To date, 19 residents have tested negative. There are no deaths due to COVID-19.

We have proactively tested more than 80 per cent of our residents. By tomorrow, 100 per cent of our residents will have been tested and we are updating residents, families and staff of the results. We thank York Region Public Health and the Ministry of Health for supporting the home in ensuring this testing was completed.

To date, we have found that many of the residents who have tested positive have shown no to very mild symptoms. The staff have been extremely proactive in assessing all of our residents for any change of condition.

Villa Colombo Vaughan has been doing everything possible to reduce the chance of transmission and keep our residents and staff safe and healthy. We continue to work closely with the York Region Public Health and are following their recommendations, as well as the provincial directives of the Ontario’s Chief Medical Officer of Health and the Ministries of Health and Long-Term Care.

We continue to take the following precautions:

– Increased cleaning of high-touch surfaces such as handrails and furniture
– Close monitoring of all residents for symptoms, including taking temperatures three times per day and completing an active screening twice a day (days and evenings)
– We are actively screening all staff (twice a day) for symptoms (including taking temperatures) before they start their shifts and a second time before they leave the premises
– We have mandated staff to choose one place of employment. Front-line staff at our home do not work at another location
– Within the home and where possible, we have cohorted staff to specific resident home areas and residents.
– Where possible we are isolating residents.
– We are following social distancing for our residents and staff that includes: no group activities, isolating residents to their rooms, providing meals to our residents in their rooms
– Providing and requiring all staff on all shifts to use the appropriate PPE such as masks, gloves, face shields and gowns
– Promoting proper hand washing

We are fortunate to have supportive families as well as amazing and compassionate staff. We are grateful to all of them for their outstanding commitment to their profession and to our residents.

Respectfully,
Joseph Gulizia, President/CEO, UniversalCare

April 15, 2020

Dear Residents, Families and Staff

Yesterday, I had the opportunity to visit the home, meet the staff and talk to the residents. The commitment that I see from all the staff is remarkable and the resilience from the residents is incredible.

To date we have been able to contain the virus to one Casa. Although we only list below the positive cases, there have been 11 residents in Casa Ciccolini alone that have tested negative, which is reassuring.

I am pleased to inform you that we are being proactive in having every resident tested and have arranged with public health to have this completed by tomorrow. This is not being done in all LTC homes. Thank you to the leadership teams at Villa Colombo Vaughan and UniversalCare for seeing this through.

Due to the volume of tests being conducted, it is expected that the results should be made available to us by next week. As they come in, we will inform the individual POA and will update all families.

The safety and well-being of our residents, staff and their families have been our top priority. With the help of countless, dedicated staff we all have been working around the clock. With your prayers and support we will get through this.

-Joseph Gulizia, President and CEO UniversalCare

Click here to read the full update.

April 13, 2020

Dear Residents, Families and Staff

On behalf of all of us at the home, I would like wish everyone una Buona Pasqua.

On Easter Sunday, our staff, residents and families lived Pope Francis’ message that we all needed to spread “a different of contagion”, one that is transmitted “from heart to heart”. At Villa Colombo Vaughan, despite our current challenges we are witnessing such examples of humanity, compassion and sense of family among all of us.

We are grateful to those staff that have risen to the occasion and living their purpose to care for the elderly and the sick. They are working for the common good.

We do not have any concerns with our PPE supplies. On all units, staff are now using face shields, masks, gowns and gloves.

I have had the pleasure in speaking to some of you and I have found that some of the information that has been shared by outside sources is inaccurate. Know that we will always be 100% transparent with what is transpiring at the home.

Click here to read the full update.

April 2, 2020

Attention Families of Residents at Villa Colombo Vaughan

As we are adjusting on how to respond to the global COVID-19 pandemic, precautionary measures continue to be assessed and implemented at VCV. To help break the chain of transmission of this virus the following steps are in place to protect your loved one, our staff and their families.

Visitor restrictions remain in place. Exceptions will only be made for families of residents that are critically ill or at end end-of-life.

We continue to modify and prioritize on how we are approaching our daily tasks to ensure our staff provide residents the care they require.

Communication
We have established a plan for enhanced communication between residents and families. Video-conferencing will be available to families. We are no longer permitting window visits nor should anyone visit the property.

Please email your request to vcvprogmanager@universalcareinc.ca. Messages will be retrieved Monday through Friday between 9 a.m. to 5:00 p.m.

Please refrain from leaving voice messages as it is critical that the lines are free for staff to communicate with our physicians and other medical providers. We will only respond to the POA. We ask for your patience and support during this time as our staff are doing their best to accommodate requests and will follow up as quickly as possible.

Laundry
We are unable to accommodate the exchange of personal laundry with families daily. Therefore, all resident laundry will be done at VCV. We will ensure that all clothing is labelled.

In an effort to improve communication with families during the visitor restrictions VCV has asked that you as the POA contact our main line and speak to our receptionist from 9 a.m. to 9:00 p.m. for the following:

1. Information on visitor restrictions due to COVID-19
2. To check on the status of your loved one

We ask that families use this direct line instead of calling the nurse in the resident home areas to ensure they are free to provide ongoing nursing care.

PLEASE NOTE THAT MESSAGES LEFT ON STAFF VOICE MAIL WILL BE RETREIVED FROM MONDAY TO FRIDAY FROM 9:00 AM TO 5:00 PM.

We thank you for your ongoing support during this challenging time.

Please continue check this website daily for any additional information.